Contact Us
We're here to help. Whether you have a question about an order, a product, or anything else, here's how to reach the HOLLINGSBY team.
Customer Support
Email: support@hollingsby.com
Our team responds to all inquiries within 24-48 business hours. For faster service, please include your order number (if applicable) in your message.
Support Hours
Monday - Friday, 9:00 AM - 6:00 PM (ET), excluding U.S. federal holidays. Messages received outside these hours will be answered on the next business day.
What to Include in Your Message
- Your order number (found in your confirmation email)
- The email address used to place your order
- A brief description of your question or issue, and photos if relevant (e.g., for damaged or defective items)
Common Requests
- Order status & tracking — see the tracking link in your shipping confirmation email or contact support
- Returns & refunds — see our Return & Refund Policy for eligibility and instructions
- Shipping questions — see our Shipping Policy for rates and delivery estimates
Business & Mailing Address
30 N Gould St Ste N, Sheridan, WY 82801, United States
Please note: this is our registered business address and is not equipped to receive walk-in visitors or unsolicited returns. All returns must be pre-authorized by our support team — see our Return & Refund Policy for instructions.