Return & Refund Policy

HOLLINGSBY — hollingsby.com

HOLLINGSBY wants you to love every collectible, premium gift, and fan merch piece you receive. If something isn't right, this policy explains how our 30-day return guarantee works.

1. 30-Day Return Guarantee

You may request a return within 30 days of the delivery date shown on your tracking information. Requests submitted after this window cannot be accepted unless required by applicable law.

2. Return Eligibility

To be eligible for a return, an item must be:

• Unused, unworn, and in the same condition that you received it
• In its original packaging, including any protective inserts, boxes, or display cases for collectibles
• Accompanied by proof of purchase (order number or confirmation email)

The following items are not eligible for return unless defective, damaged, or incorrect:

• Final sale, clearance, or limited-edition items marked as non-returnable at the time of purchase
• Items that have been opened, displayed outside protective packaging, assembled, or altered in a way that affects resale condition (common with collectible figures and sealed merch)
• Gift cards or store credit
• Custom, made-to-order, or personalized items

3. How to Start a Return

To request a return, email support@hollingsby.com with:

• Your order number
• The item(s) you would like to return
• The reason for the return, and photos if the item is damaged or defective

Our support team will confirm your eligibility and provide return instructions, including the return address, within 1-2 business days. Please do not send returns before receiving confirmation, as unsolicited returns may be delayed or refused.

4. Return Shipping Costs

• If the return is due to our error (wrong item shipped, item damaged in transit, or defective product), HOLLINGSBY will cover return shipping and provide a prepaid label where available.
• If the return is for any other reason (changed your mind, ordered the wrong item, no longer wanted), the customer is responsible for return shipping costs.

5. Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

• Approved refunds are issued to your original payment method within 5-10 business days of inspection.
• Original shipping fees are non-refundable, except where the return is due to our error.
• Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

6. Exchanges

We are happy to offer exchanges for a different size, variant, or item of equal value, subject to availability. To request an exchange, contact support@hollingsby.com within 30 days of delivery.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, please contact us at support@hollingsby.com within 48 hours of delivery with your order number and photos of the item and packaging. We will provide, at no additional cost to you, either a full refund or a replacement, and will arrange return shipping if needed.

8. Late or Missing Refunds

If you haven't received a refund within the timeframe above, please first check your bank account, then contact your card issuer, as processing times can vary. If you've done this and still have not received your refund, contact us at support@hollingsby.com.

9. Contact Us

Questions about a return or refund? Reach us at support@hollingsby.com.